Location, Location, Location
Managing an effective escalation of a lone worker incident clearly requires a view on where that worker is in order to send a response. Put simply, without knowing where the worker is then it is impossible for the Police to get involved. But saying that, how many of us are comfortable about our employer knowing our whereabouts all of the time!?
Any specific lone worker device needs to appeal to the worker on a number of different levels. It needs to be very simple to use, especially under duress. It needs to be there for them, always and without them having to conciously remember to carry it. And it needs to reassure them that it will do its job when required. If your workers for one minute believe that they are being tracked or located without their knowledge then I'll guarentee you...they won't use it.
With those clients we have worked with and implemented Identicom all have understood the need to empower the worker and not to undermine them by tracking their whereabouts. With Identicom, it is the worker who defines the point at which they want someone to know where they are. This point is when they feel their personal safety is being compromised.
A word on GPS. I'm often asked why we don't use GPS (satellite tracking) in Identicom. There are three main reasons but the primary one is simple. GPS doesn't work effectively indoors or in built up areas. This is because GPS relies on line of sight being achieved between the device and at least 3 satellites. Our research has shown that the majority of incidents effecting lone workers (verbal & physical abuse) occur when the worker is indoors. Therefore to rely on GPS would breed doubt with the worker which is not acceptable.
GPS may one day feature in our devices but not until this issue is better resolved and the other issues of power consumption and cost are reduced. Currently, all Identicom users feel very positively about how they use their device and what it does for them. Helping locate them in the event of an incident is part of that assurance.
For more detailed information on this subject click for the link
Any specific lone worker device needs to appeal to the worker on a number of different levels. It needs to be very simple to use, especially under duress. It needs to be there for them, always and without them having to conciously remember to carry it. And it needs to reassure them that it will do its job when required. If your workers for one minute believe that they are being tracked or located without their knowledge then I'll guarentee you...they won't use it.
With those clients we have worked with and implemented Identicom all have understood the need to empower the worker and not to undermine them by tracking their whereabouts. With Identicom, it is the worker who defines the point at which they want someone to know where they are. This point is when they feel their personal safety is being compromised.
A word on GPS. I'm often asked why we don't use GPS (satellite tracking) in Identicom. There are three main reasons but the primary one is simple. GPS doesn't work effectively indoors or in built up areas. This is because GPS relies on line of sight being achieved between the device and at least 3 satellites. Our research has shown that the majority of incidents effecting lone workers (verbal & physical abuse) occur when the worker is indoors. Therefore to rely on GPS would breed doubt with the worker which is not acceptable.
GPS may one day feature in our devices but not until this issue is better resolved and the other issues of power consumption and cost are reduced. Currently, all Identicom users feel very positively about how they use their device and what it does for them. Helping locate them in the event of an incident is part of that assurance.
For more detailed information on this subject click for the link
posted by Craig Swallow at 8:52 PM
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